Our Return Policy in short
Return Policy

Please contact Universi AS by sending av mail to post@universi.no before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Universi AS and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Universi AS suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Universi AS will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case. 

Returning Special Orders (Gongs or other handcrafted arts)

The return of  items such as gongs or other hand crafted art is special orders and we will not take these in return, but we can help you selling the gong or other item, by having it in for sale in our online shop. We will hava small provision on 8 %  to handle the sale.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Universi Shop is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Universi Shop reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: post@universi.no